Frequently asked questions
Answers to the questions we are asked most often. For anything else, write to us.
Booking
What are the check-in and check-out times?
Check-in is from 4pm and check-out before 10am. If you arrive late, let us know and we will leave the keys out for you.
How does payment work?
A 30% deposit confirms the booking and the balance is paid 30 days before arrival, by card or bank transfer. A €300 security deposit is requested; it is not cashed.
What happens if I cancel?
More than 30 days before arrival, the deposit is refunded. After that it is kept, unless we re-let the accommodation for the same dates. Cancellation insurance can cover this case.
Is the tourist tax included?
No, it goes to the local council and is added to the price of the stay, per adult per night. It shows in the price breakdown when you book.
During your stay
Can 6 of us come?
The duplex is designed for 4. The sofa bed in the living room sleeps 2 more with our prior approval: mention it in your request and we will reply within 24 hours.
Is the mezzanine suitable for children?
It is reached by a fairly steep miller’s ladder. It suits adults and children who climb confidently, not toddlers or people with reduced mobility. The ground-floor bedroom is step-free.
Are linen and cleaning included?
Beds are made when you arrive and towels are provided. End-of-stay cleaning costs €50; we just ask you to leave the dishes clean and take the bins out.
Are pets allowed?
Write to us before booking and tell us about your pet: we decide case by case.
Equipment
When is the pool open?
During the summer season, from 10am to 8pm. It is a 5 × 11 m salt-water pool without a lifeguard, so children must be supervised by an adult.
Can I charge an electric car?
Yes, there is an 11 kW charger in the car park, at €20 per charge. Parking is free.
Can we hire bikes?
We hire out e-bikes at €15 a day. Book them with your stay to be sure to get one.
Can I work remotely here?
Wi-Fi is free and the mezzanine has a small, quiet desk. Many guests on business trips to Chambéry stay here.
Getting here
Is it suitable for a spa cure?
Yes: Aix-les-Bains and Challes-les-Eaux are about 20 minutes away by car. The step-free bedroom and the weekly rate suit a three-week cure well. Write to us for a quote.
Can we come without a car?
Chambéry station is 15 minutes away by taxi or bus. Once here, a car is handier for the mountains; for the lake and the town, the e-bikes are enough.